Terms and conditions
Terms and Conditions
Welcome to SouqElite! These Terms and Conditions outline the rules and regulations for the use of SouqElite (“we”, “us”, or “our”) website and services.
By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using SouqElite. If you do not agree with any part of these terms, please do not use our website.
1. Use of the Website
You agree to use this website for lawful purposes only and in accordance with all applicable laws and regulations in the UAE. You must not misuse the website or introduce any viruses, malware, or other harmful materials.
2. Account Registration
To place an order or access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information.
- Keep your account information secure.
- Be fully responsible for all activities under your account.
- Notify us immediately of any unauthorized use or security breach.
We reserve the right to suspend or terminate accounts found to be in violation of these Terms.
3. Product Information and Availability
We aim to ensure all product descriptions, images, and pricing are accurate. However:
- Products are subject to availability.
- We reserve the right to modify or discontinue items without prior notice.
- Prices are in AED (United Arab Emirates Dirham) and inclusive of VAT, unless stated otherwise.
- Minor discrepancies in color or packaging may occur due to digital display differences or supplier changes.
4. Order Acceptance and Cancellation
- Placing an order constitutes an offer to purchase.
- We reserve the right to accept or decline orders at our discretion.
- Order confirmation does not guarantee product availability.
- In cases of order cancellation (by either party), a full refund will be issued if payment has been processed.
5. Pricing and Payment
We accept payments through:
- Credit and debit cards (Visa, MasterCard, etc.)
- Cash on Delivery (COD) within the UAE
- Local payment gateways (e.g., Tabby, Tamara – if applicable)
By submitting payment details, you authorize us to charge the full order amount, including shipping fees and taxes. All transactions are processed securely.
6. Shipping and Delivery
- We deliver across the UAE and to selected international destinations.
- Delivery times vary by location and are estimated at checkout.
- Delays due to courier partners, customs, or other unforeseen issues are beyond our control.
- Shipping charges (if any) will be clearly mentioned at checkout.
Note: For COD orders, additional handling charges may apply.
7. Returns, Refunds & Exchanges
- You may request a return within 7 days of receiving your order.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Non-returnable items include:
- Perishables
- Personal care items
- Products marked as “Final Sale”
- Refunds are processed to the original payment method within 5–10 business days after approval.
- Shipping costs (if any) are non-refundable unless the item was defective or wrongly delivered.
For full details, see our Return & Refund Policy.
8. Intellectual Property
All website content—including images, text, design, logos, and software—is the property of SouqElite or its licensors. You may not copy, reproduce, or distribute any content without written permission.
9. User Conduct
You agree not to:
- Use the website in any way that causes or may cause damage to the website or impair its availability.
- Use it for fraudulent, unlawful, or harmful purposes.
- Transmit advertising or promotional materials (spam).
- Impersonate another person or misrepresent your identity.
10. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data in accordance with UAE data protection laws.
11. Limitation of Liability
To the fullest extent permitted by UAE law, SouqElite shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or products. Our total liability is limited to the amount paid for the products you purchased.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai (or Abu Dhabi, depending on your business location), UAE.
13. Amendments
We reserve the right to amend these Terms at any time. Updates will be posted on this page with the effective date. Your continued use of the website constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Email: support@souqelite.com
Phone: +971-569715563
Business Address: Sharjah, SRTP BLOCK C